Frequently Asked Questions
The Answers You Need
can I amend my order after it has been placed?
Yes, you can amend your order until it has been dispatched. Get in touch with us via email@example.com. Let us know your order number and the changes that you need, and let us take it from there!
can i cancel my order before it as been shipped?
Yes, you can cancel it directly from our website, till it has been shipped from the warehouse, that is 4-12 hours after you place your order (Not including weekends or holidays)
Unfortunately, you cannot edit it once it has been shipped.
where are these products made?
All of our products are made in India from start to finish. A major part of the production process takes place in house at our Mumbai studio.
It allows us to ensure each product is of the highest standard as our customers deserve nothing short of perfect.
how do i care for my enchainting chains?
- We use natural and genuine gemstones in all of our Enchainting By Avi pieces as we value the beautiful shapes and colours that the earrth has created. Natural gemstones however are very sensitive and don't react well to hard surfaces and chemicals.
- Since many natural gemstones can be quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.
- Avoid contact with harsh, abrasive materials or glass cleaners and try to avoid leaving your pieces out in the sun as that alters the colours of the stones.
- Clean your gemstones with a clean, soft microfibre cloth after wearing.
- Avoid contact with harsh or abraisive materials or glass cleaners and avoid leaving your stones out in the sun as it alters the colours of the stones.
- Do not use tissuepapers or paper towels to clean the stones as that may cause scratching.
How do i wear my enchainting chains with eyewear?
Each chain comes with loops to attach with your sunglasses.